Effective date: August 5 2026
We want you to be confident in every purchase. This policy explains when refunds are available for our online courses and digital book downloads. It applies to purchases made directly on micromobility.yd.com. Purchases made through Amazon or other third-party platforms are governed by that platform’s return policy — please contact the platform directly.
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your province or territory.
1. Online courses
14-day satisfaction window. If a course isn’t right for you, we will refund your purchase in full if you request the refund within 14 days of purchase and you have completed less than 25% of the course content (as recorded by our learning platform). This threshold exists because our courses are digital content that is fully delivered on enrolment; the window lets you genuinely evaluate a course while protecting against completion-and-refund misuse.
After 14 days or beyond the completion threshold, purchases are non-refundable, except: where the course is materially not as described; where a persistent technical fault on our side prevents you from accessing the course and we cannot resolve it within [10] business days of your report; or where a refund is required by applicable law. In those cases we will offer, at your choice where possible, a fix, a replacement/equivalent course, or a refund.
Course bundles and learning-path purchases: refunds within the 14-day window are available for the unstarted portion; started courses within a bundle are treated individually under the rules above. Promotional or discounted purchases are refunded at the price actually paid. Free courses (including Rules of the Road) involve no payment and no refund, but you may unenrol at any time.
2. Digital book downloads (e-books, PDFs)
Because a digital book cannot be “returned,” all digital book sales are final once the file has been downloaded or accessed, except where: the file is defective or corrupted and we cannot supply a working replacement; the content is materially not as described; you were charged in error (for example, a duplicate charge); or a refund is required by applicable law. If you purchased a digital book and have not downloaded or accessed it, you may request a refund within 14 days of purchase.
Defective-file claims: contact us within 30 days of purchase with your order number and a description of the fault; our first remedy is a replacement file, with a refund issued if we cannot provide one.
3. Certificates
Refunded course purchases void any certificate issued for that course. Certificate records are removed from our verification system when a refund is processed.
4. Organizational and cohort licenses
Refund terms for organizational, fleet, and multi-seat licenses are set out in the applicable license agreement and take precedence over this policy for those purchases.
5. How to request a refund
Email [email protected] from the email address on your account with: your order number, the course or book title, the purchase date, and the reason for your request. We will acknowledge your request within 2 business days and, where a refund is approved, issue it to your original payment method within 5–10 business days of approval. Processing times of banks and card issuers may add several additional days before the refund appears on your statement. We do not issue refunds in cash or to a different payment method.
6. Chargebacks
If you believe a charge is incorrect, please contact us first – most issues are resolved faster with us than through a payment dispute. Initiating a chargeback on a purchase you accessed and used, without contacting us, may result in suspension of account access while the dispute is resolved.
7. Cancelling your account
You may close your Academy account at any time. Closing an account does not by itself trigger a refund; refund eligibility is determined by the rules above based on each purchase date and course progress.
8. Changes to this policy
We may update this policy from time to time. The policy in effect at the time of your purchase applies to that purchase.
Questions: [email protected] · Young Drivers of Canada / YD Labs and Research Inc., Suite 100, 951 Rowntree Dairy Rd, Woodbridge, ON, Canada L4L 8Z5, Tel.: 1-416-322-7000, [email protected]